GENERAL TERMS AND CONDITIONS OF CONTRACT

1. General.

The following terms and conditions apply to all contracts, supplies and other services to which BELL ESPAÑA ALIMENTACIÓN S.L.U. is a party. (hereinafter "SÁNCHEZ ALCARAZ"), with registered office at calle Encinar, 211-212, Polígono Industrial Monte Boyal, 45950, Casarrubios del Monte, (Toledo), with NIF B-78112539, and a client through the online store of the domain www.sanchezalcaraz.com.

Any provision of the contracting party that contradicts the provisions of these general conditions is expressly rejected. Any variation requires our written confirmation.

By checking the box "I ACCEPT the general conditions of SÁNCHEZ ALCARAZ", the client expressly declares that they have read and understood these general conditions and accept them without reservation.

The fact that SÁNCHEZ ALCARAZ does not apply any of these conditions in a timely manner should not be interpreted as a waiver of these.

The general conditions, the legal notices and the particular conditions, if any, that govern the acquisition of products offered in this web domain, will always be those that are in force at the time of placing each order or browsing the domain.

2. Recipients.

The offers and services that SÁNCHEZ ALCARAZ makes or provides through this website are mainly aimed at natural persons of legal age, or legal entities considered consumers or end users by the General Law for the Defense of Consumers and Users and others. complementary laws.

Upon request of unusual quantities of products for the normal consumption of a home or company that buys as a consumer, SÁNCHEZ ALCARAZ reserves the right to confirm to the consumer or end user the maximum quantity that can be supplied through the online store.

3. Registration and purchase process.

In order to place an order, the customer must be of legal age (+ 18 years) and must register by completing the data that appears in the "Registration Form" described below. All the data that appears marked with an asterisk (*) are mandatory and without them it is impossible for us to attend orders. In the event that the client already has an account at www.sanchezalcaraz.com, the data will be loaded automatically.

Registration Form:

Name
Surname
Email address
Telephone
DNI/NIE/CIF
Direction
Postal Code
Town/City
Province

In case of impossibility of making deliveries due to error or inaccuracy of any of the data provided by the client, or any other cause not attributable to SÁNCHEZ ALCARAZ, the client will continue to be responsible for payment of the order. The same applies if the transport company returns the order to SÁNCHEZ ALCARAZ after having unsuccessfully tried to deliver it twice.

The customer selects the product through the website www.sanchezalcaraz.com by clicking on "Buy" or "Add to cart". At all times, the customer will be able to see the list of products (hereinafter "Cart") that they have selected to buy.

The customer can "Continue shopping", that is, add more products to his "Cart" and can confirm his purchase by clicking on "Pay".

The customer selects a payment method to choose between credit / debit card or through PayPal Secure Payment. By clicking on "Go to PayPal" the customer will access the Secure Payment gateway.

Once the payment is complete, an order confirmation email is sent to the customer automatically, proving that the order is being processed from Sanchez Alcaraz.

Once the payment has been confirmed by Sanchez Alcaraz, an acknowledgment of receipt is sent, "The order has been completed", by email immediately, in any case, within 24 hours, proving that the payment has been confirmed. and the order will be prepared and shipped according to the general shipping conditions, which you can file. By means of said acknowledgment of receipt, you can consult the CGC through the link offered.

Always available, the customer can access "My account" where you will find information about your orders. For more information you can contact Sanchez Alcaraz through the address info.es@bellfoodgroup.com

4. Date of the contract.

By clicking on the "Pay" button, the customer sends an order confirmation for the goods placed in the shopping cart. The sales contract will be effective and binding once its acceptance has reached us automatically. Immediately afterwards we will confirm the conditions of the same, by means of an email to the address provided by the client.

The foregoing does not apply if any product is not in stock, nor is it returned to stock within a reasonable period of time. In this case, SÁNCHEZ ALCARAZ will offer the customer the choice between purchasing the rest of the products in the cart, discounting the price of the product that is not in stock, or canceling the entire order, with a refund of the amount paid by the customer in the lesser possible term.

SÁNCHEZ ALCARAZ reserves the right not to attend to an order or to collect additional information if, in the opinion of its store staff, there are doubts about the authenticity of the data provided, the order appears to be abnormal, the order is made by a customer who has unjustified and/or unreasonable rejection of previous purchases or there are other conditions justifying the refusal.

SÁNCHEZ ALCARAZ is not obliged to serve the order if, after clicking on the "Pay" button, the payment method selected by the customer does not have funds or for any other reason the payment to SÁNCHEZ ALCARAZ cannot be made.

5. Contract text.

The text of the contract will be archived on our servers and will not be accessible by the client. You can view the general terms and conditions at any time through this page. The contract will be available in Spanish.

6. Right of refund (Returns).

You have (if you are considered by law as a consumer) the right to withdraw from this contract within a period of 14 calendar days without the need for justification, counting from when you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

ATTENTION: You will not be able to exercise the right of be refunded in the following cases, in addition to any other included in the General Law for the Defense of Consumers and Users and other complementary laws:

1.- Goods made according to the specifications of the consumer and user or that are clearly personalized;

2.- Goods that expire or deteriorate quickly;

3.- Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery;

4.- Goods that after delivery and taking into account their nature have been mixed inseparably with other goods.

It is at the free decision of SÁNCHEZ ALCARAZ to accept returns of products described in these exceptions, without serving as a precedent, for the same client or others.

To withdraw from the contract, you can download and fill out our refund form, by sending an email to info.es@bellfoodgroup.com (If you use that option, we will notify you without delay in a durable medium (for example, by email) the reception of said withdrawal) or by sending it by letter or fax (the use of the form is not mandatory), or by means of another type of declaration in which it indicates its unequivocal decision to withdraw from the contract, sending it to the following address or fax number:

BELL SPAIN FOOD S.L.U.
Calle Encinar, 211- 212
Monte Boyal Industrial Estate
Casarrubios del Monte
45950 Toledo

Telephone: +34 925 955 056

Fax: +34 925 950 588

Email: info.es@bellfoodgroup.com

To comply with the refund period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period of 14 calendar days expires.

In any case, the customer must state in the refund if they want the price of the product to be returned (which is their right of refund) or, on the contrary, they want to exchange it for another product available in our catalogue.

With the return of the product, and once it has been verified, SÁNCHEZ ALCARAZ will refund the total price of the same at the time of making the purchase, including the original delivery costs, except in the event that the client has expressly selected a method of delivery other than the least expensive mode of ordinary delivery, in which case the extra cost will not be refunded.

SANCHEZ ALCARAZ will be responsible for the transport costs of the return and the PayPal management costs, only in the event that the product is defective or in poor condition. In all other cases, the customer will be responsible for assuming said transport and management costs, which will be deducted from the amount to be paid in the event of returning the product, in cases in which the consumer has not already satisfied it.

The refund of the price will be made without undue delay and, in any case, at no later than 14 calendar days from the date on which we are informed of your decision to be widraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. In case of unjustified delay regarding the return of the sums paid, the user may claim to be paid double the amount owed.

The product must be returned, within 14 calendar days from when you informed us of your desire to be refunded, in its original packaging, unopened or undamaged, together with everything that came with the product, including labels and seals, in addition to the receipt. purchase or invoice, and using a transport method equivalent to the one in which you received the goods (in your case: refrigerated transport, you can consult rates in the ATC service of the transport company SEUR 902 10 10 10), except if the product is faulty or in poor condition. In the event that the product is defective or in poor condition, SÁNCHEZ ALCARAZ may request the customer to send photographs of the product for confirmation. In the event that the products are damaged due to inappropriate packaging or it is detected that they have been used, SÁNCHEZ ALCARAZ will not accept the return.

In any case can the products can be returned due to the customer's appreciation or taste in reference to organoleptic issues such as the amount of bacon, the amount of salt or the curing of the product.

Returns must be made to the following address:

BELL ESPAÑA ALIMENTACIÓN S.L.U.
Calle Encinar, 211- 212
Monte Boyal Poligono Industrial
Casarrubios del Monte
45950 Toledo – España

The return of the product will be made before 14 calendar days have elapsed since your desire to withdraw from the contract was reliably communicated.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

In order to prove the date of purchase of the product, you must keep the purchase receipt or invoice thereof.

7. Photographs and descriptions of the products. Accordance.

SÁNCHEZ ALCARAZ strives to provide its customers with the best information on the products they purchase. However, the photographs of the products are merely illustrative and do not form part of the contract, and SÁNCHEZ ALCARAZ is not responsible for any slight differences that said illustrations may contain with respect to the purchased product.

As they are food products, SÁNCHEZ ALCARAZ cannot prevent small variations in weight or volume that some products may suffer, which in any case will remain within the margins established in Royal Decree 723/1988. The eventual withdrawal of products by the competent authorities, such as by SÁNCHEZ ALCARAZ itself, will not affect the validity of the sale made.

SÁNCHEZ ALCARAZ is dedicated to excellence and will always be responsible for any lack of conformity of its products. However, as a consequence of the nature of the products that SÁNCHEZ ALCARAZ sells through its website, slight variations in color, tone, size, shape or weight of the product with respect to the photograph and /or the description offered by SÁNCHEZ ALCARAZ on its website.

Despite our high quality control standards, SÁNCHEZ ALCARAZ cannot guarantee that products from different series have exactly the same taste or smell at all times.

Neither will the error or lack of knowledge on the part of the client about the nature, animal origin, flavor, texture, etc. be considered a lack of conformity. of the products.

If the replaced merchandise is also defective, you can return the merchandise and the proportional part of the purchase will be refunded. You will also have the option to keep the merchandise at a reduced purchase price.

Customers considered consumers are entitled to the legal guarantee.

8. Means of payment.

SÁNCHEZ ALCARAZ accepts the following means of payment:

Visa
Master card
American Express
PayPal

The expenses associated with any of these means of payment will be fully assumed by SÁNCHEZ ALCARAZ.

The charge, if paid with a Paypal account, is immediate. The account charge when paying by card generally occurs two days after making the payment.

The cardholder must match the customer making the purchase.

The holder can request that the products be sent to a person and address other than his own, as long as he respects the delivery restrictions.

SÁNCHEZ ALCARAZ ensures a secure payment system and guarantees the confidentiality of the information provided and the card numbers through protection and encryption procedures. The order validated by the customer will not be considered effective until the payment is.

9. Invoice.

By default, you will receive a paper purchase receipt along with your order. If you want to receive an invoice in your name, contact SANCHEZ ALCARAZ by sending an email to info.es@bellfoodgroup.com, which, failing that, will be sent by email to the address indicated during the purchase process.

10. Availability of products.

SÁNCHEZ ALCARAZ tries to always have its entire range of products in stock, so you don't have to wait.

In the event that any of the products of your order is not available, SÁNCHEZ ALCARAZ will contact the client electronically so that they can choose between the cancellation of the entire order or a partial delivery of the products that we have in stock and a delivery back of the missing product. In this case, the indicated delivery times will be suspended. The return of the price, where appropriate, will be made in less than 20 calendar days, or the client will be entitled to receive double the amount.

Delivery periods for orders are normally around 72 hours (or 120 hours, see below). This period is approximate and is not essential to the contract, so it will not be considered breach of contract provided that the delay does not exceed 30 calendar days, and will not entail compensation or the right to terminate the contract in favor of the client.

11. Shipping conditions. Delivery restrictions.

Orders through our website can be made 24 hours a day, 365 days a year.

The customer's order is sent exclusively to the Spanish Peninsular territory. For shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla, the customer can contact SANCHEZ ALCARAZ at info.es@bellfoodgroup.com

Shipping costs are included in the final price of each product offered.

The delivery of orders is made at the delivery address indicated by the customer. The delivery time is 72 hours from the payment confirmation, provided that we have received the payment confirmation of the order from Saturday to Thursday at 1:00 p.m., and 120 hours from the payment confirmation, provided that we have received the payment confirmation from the order between 1:01 p.m. on Thursday and 12:00 p.m. on Friday. For products that have a special delivery period, this will be indicated in the file of the product in question.

The SÁNCHEZ ALCARAZ online store informs via email of both the reception of the order and its preparation. If the merchandise is not available, the customer will receive a notification.

The delivery service of the Sanchez Alcaraz online store contemplates a second delivery attempt in case the client is not at the shipping address specified by the client.

SANCHEZ ALCARAZ will not be held responsible when the delivery of the product does not take place as a result of:

a. The inaccuracy or falsity of the data indicated by the client.

b. Causes beyond SANCHEZ ALCARAZ.

c. The absence of the recipient in the two delivery attempts.

SANCHEZ ALCARAZ will not be responsible for the delay in the delivery of orders for reasons not directly attributable to SANCHEZ ALCARAZ, nor for reasons beyond the control of the company, such as fortuitous event or majeure force.

Orders will not be delivered to post office boxes, or to addresses where, due to inaccessibility, inaccuracy or other circumstances, the usual transport companies cannot or do not want to make deliveries.

12. Reception of the products.

The order is considered delivered at the time of its transfer to any person at the address indicated by the customer in the registration. The receiver is responsible for verifying the status of the merchandise upon receipt. The receiver who finds the lack or poor condition of any of the products, must contact the Customer Service as soon as possible.

13. Shipping and Delivery Charges.

SÁNCHEZ ALCARAZ sends all orders by MAIL BOXES.

Shipping costs are included in the final price.

To request an urgent service to the aforementioned, you must contact SÁNCHEZ ALCARAZ at info.es@bellfoodgroup.com

14. Prices

All prices include legally applicable taxes (eg VAT).

The price of each product will be the one that appears, except for errors, in the description of the product, on the date of placing the order.

The price of the products includes, unless expressly indicated, the shipping costs.

The price is expressed in EUR currency (€).

15. Intellectual Property

All intellectual property rights, trademarks and other property rights belong to SÁNCHEZ ALCARAZ. The content created, programmed and designed exclusively for SÁNCHEZ ALCARAZ is protected by intellectual property rights in its current form. Without the express written consent of SÁNCHEZ ALCARAZ, any reproduction, dissemination, distribution or modification of it is strictly prohibited.

16. Privacy Policy.

We have published our privacy policy at this link: Privacy Policy

17. Changes in conditions.

SÁNCHEZ ALCARAZ reserves the right to change both prices and any other content on our website at any time, on which it will always offer the corresponding information.

18. Applicable law and competent courts.

The general terms and conditions of SÁNCHEZ ALCARAZ are governed by the laws of Spain. Without prejudice to the legal provisions on competition in relation to consumers, the parties to the contract submit to the jurisdiction of the courts and tribunals of the corresponding locality of the domicile of the consumer.

19. Safeguard Clause.

If any provision of the contract is invalid, the validity of the remaining provisions will not be affected.

20. Complaints and request for information

The client may contact SÁNCHEZ ALCARAZ in order to file a claim or complaint, or simply request information about a product offered or contracted, at the following address, telephone and fax and email address:

BELL ESPAÑA ALIMENTACIÓN S.L.U.
Calle Encinar, 211- 212
Monte Boyal Poligono Industrial
Casarrubios del Monte
45950 Toledo – España

Telephone: +34 925 955 056

Fax: +34 925 950 588

Email: info.es@bellfoodgroup.com

There is a European online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES